Customer service and retail

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Contact centres – sometimes known as ‘call centres’ – provide a way for people to get in touch with businesses and organisations. The contact centres industry is one of the

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The Customer Service apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

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Facilities managers are responsible for the systems and people that make a building operate effectively, efficiently and safely. Activities include anything from managing the maintenance of the heating or air

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Good funeral providers help families through difficult times, providing care, support and reassurance when it matters most. As an apprentice working in the funeral sector you could train for a

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The role of a property maintenance operative is to optimise the condition and quality of a property and to ensure a building is kept in a safe working condition. Property

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