Customer service and retail

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Contact centres – sometimes known as ‘call centres’ – provide a way for people to get in touch with businesses and organisations. The contact centres industry is one of the

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The Customer Service apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications.

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Facilities managers are responsible for the systems and people that make a building operate effectively, efficiently and safely. Activities include anything from managing the maintenance of the heating or air

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Good funeral providers help families through difficult times, providing care, support and reassurance when it matters most. As an apprentice working in the funeral sector you could train for a

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The role of a property maintenance operative is to optimise the condition and quality of a property and to ensure a building is kept in a safe working condition. Property

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Buying a house is the biggest purchase most of us will make in our lives – estate agents do a serious job, and must understand legal issues as well as

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Retail covers a host of businesses, from market stalls and independent shops to national chains and large superstores, and the Retail apprenticeship covers a range of skills that can be

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A Sales and Telesales apprenticeship could lead to a variety of roles in a range of sectors, helping customers to buy a product or service to meet their needs. Selling

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Trade business means business-to-business selling, normally in bulk. Trade businesses do not sell to the public and are normally membership organisations. Normally, they trade out of depots or warehouses and

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