Unified communications troubleshooter

Job roles: Unified communications desk engineer, Unified communications field engineer, Data field engineer, Voice field engineer, Microsoft support field engineer, Microsoft consultant

The primary role of a unified communications troubleshooter is to provide a specialist technical service to set their customers up on unified communications systems and to resolve problems when they arise. Businesses these days have joined up networks that they use to deliver their services, where they expect their internet, landline and mobile phone and file servers to work in perfect harmony. They rely on troubleshooters to be able to keep their communication networks up and running and to be able to fix them as soon as something goes wrong.

As a unified communications troubleshooter you could be delivering your services face-to-face, over the telephone, or online. You would be installing equipment and software and handle incidents and requests for help across a broad range of unified communications technologies.

Once you have completed a Unified Communications Troubleshooter apprenticeship, you will be able to configure and troubleshoot voice solutions, including hardware and software failures; install and deal with data solutions, including switches and access points; and be able to handle line faults and internet speed problems. Your other areas of expertise will include domain services, deploying software, maintaining networks and their security ­– including encryption and auditing – and managing data storage.

Terms such as load balancing and failover clustering will be very familiar to you and you will know how to recover networks that are on the cloud or on other hosted solutions.

The full apprenticeship standard is available at: www.gov.uk/government/publications/apprenticeship-...

Qualification: Level 4 (Higher Apprenticeship)

Salary: Not available

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