Funeral team member

Funeral team member

“A funeral team member is the first point of contact for the business, so must create a good first impression, put clients at ease, take information, answer questions or find answers”

A funeral team member is the first point of contact for the business, so must create a good first impression, put clients at ease, take information, answer questions or find answers, building good client relationships and confidence while upholding the image of the business. As a funeral team member, you’ll need to make a positive difference to your clients at a challenging, emotional time, and contact with the deceased is a key aspect of any role within this industry. Working with people, feeling passionate about supporting and assisting clients is a rewarding and worthwhile job that provides excellent career opportunities. Funeral team members will specialise in one of two roles. A funeral arranger supports the funeral director by arranging funerals and pre-payment plans, handling customer enquiries, sales and after care either on or off site. Administration and payment reconciliation is a part of this role. A funeral operative plays an active role in assisting the funeral director on funerals, cleaning and driving a variety of vehicles, bringing the deceased into care, preparing the deceased and coffins, and supporting client visits.

Duration: 12 months

Relevant school subjects: Business studies

Entry requirements: Must display dignity, respect, sensitivity, empathy, professionalism, caring, adaptability, flexibility, resilience and integrity. Operatives need a valid driving licence

Achievement upon completion: Level 2 (Intermediate)—equivalent to GCSEs

Potential salary upon completion: £21,000 per annum

Find out more: www.apprenticeshipguide.co.uk