Funeral operations and services apprenticeship

Funeral operations and services apprenticeship

Good funeral providers help families through difficult times, providing care, support and reassurance when it matters most.

As an apprentice working in the funeral sector you could train for a number of roles: Funeral service operatives are responsible for the day-to-day activities that are vital to the smooth running of a funeral. Your duties might include driving and caring for the vehicles that are involved in the funeral cortège, preparing and carrying the coffin and being available to clients to ensure that arrangements are being carried out as planned. This is a varied role and no two days will be the same. You will need to have a full driving licence and may be required to participate in an out-of-hours rota.

As a funeral arranger, your primary role is to work with clients to arrange the funeral of their choice. You will liaise with crematoriums, cemeteries or churches to organise the funeral, as well as supporting families that are visiting their loved ones within a funeral home and making sure that they are well looked after. You will need to have a professional attitude, and excellent attention to detail. Clients will need you to be approachable and sensitive to their needs at a very emotional time in their lives.

At the Advanced level you will work in a more senior role, most likely as a funeral director with overall responsibility for arranging the funeral and conducting the ceremony. Since you will be dealing with clients from their very first call, you will need to develop excellent interpersonal skills as well as a good level of self-confidence and knowledge of the options available to your client. You will learn to maintain sensitive working relationships as well as manage and co-ordinate the funeral processes effectively. Good funeral directors become highly respected figures within a local community and are often requested by name.

All of these roles will require you to have good personal skills and to show empathy for clients. A number of people today use the Internet to research funeral products and services and expect a high level of client service. The ability to think creatively will help you to work sensitively with clients and to adapt to different scenarios as and when necessary.


Intermediate (Level 2), Advanced (Level 3)

Starting salary:

Varies according to employer

Job roles:

Funeral services operative, Funeral arranger, Funeral director

Issuing Authority:

People 1st –


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