Direct Line Group: Why you should consider its apprenticeships

Direct Line Group: Why you should consider its apprenticeships

Home to some of the nation’s best-known brands, Direct Line Group’s mission is to make insurance much easier and better value for customers. We want to be known for treating our customers better than anyone else. We want to work in a way that’s more creative and more effective than other companies. And we want our people to lead the industry in every possible way.

Apprenticeships with Direct Line Group

As a FTSE 100 company, an apprenticeship is the direct route into a dynamic and growing industry. You’ll get first–hand experience.

Over just two years, you’ll get first-hand, industry experience with a FTSE 100 company. You’ll learn all about what it’s like to work in a business area that’s right for you, get all the training and development support you need, and you’ll gain a professional qualification. Successful completion of the apprenticeship also guarantees a permanent role within Direct Line Group.

It’s the direct route into a dynamic and growing industry.

How does an apprenticeship with Direct Line Group work?

Your week-long induction will give you real insight to our business and people. You’ll then work full-time in one of our business areas—sales, customer service, claims, HR or pricing and underwriting—where you’ll enjoy a challenging, rewarding role and work towards an A level-equivalent qualification.

Along the way, you’ll get a dedicated amount of study time every week, access to our online learning portal and an external tutor to support and monitor your progress. Do well and you’ll also be rewarded with a £500 bonus each year and once you have successfully secured a place on one of our apprenticeships, you will automatically gain the security of a permanent role with us, at the end of your programme.

Hear from one of our apprentices

Bethany (pictured) is an insurance claims handler at Direct Line Group.

As an apprentice, what has surprised you most about working at Direct Line Group and in the insurance industry?

Bethany: The difference between being treated as an apprentice and a normal advisor has surprised me. Also, that insurance forms a massive part of people’s lives when claiming, because the process for, say, drying or redecorating takes a long timeI’ve never experienced this before.

So if Direct Line Group is always evolving, what would you say about yourself?

Bethany: I am always caring, honest and reliable.

When do you have the most fun at work?

Bethany: When we’re all up to speed with work and we can have a chateveryone’s in a good mood and there’s no strain with work.

What do you enjoy most about your job?

Bethany: Making customers happy after a traumatic event.

How you’ll be rewarded

It all starts with a competitive salary, which will grow as you do. We’ve made sure your annual holiday entitlement is attractive too—and what’s more, we let you choose the rewards that suit your lifestyle. That kind of flexibility is a key feature of our benefits package. And there’s plenty to choose from, including:

  • 50% off our home, motor and pet insurance products
  • Free travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including life insurance, private medical cover and income protection
  • Retail card, with discounts at big name retailers
  • Bike for work scheme
  • Holiday buy/sell up to five extra days

Ultimately, life here is about doing our very best, every day—for our customers, for our colleagues and for the business we’re all part of. Join us and we’ll encourage you to push yourself, and to enjoy finding new strengths. With our focus on teamwork, you’ll find it’s easy to get excited about your working day, because you’ll share your experiences with equally dedicated and talented colleagues.

What’s more you’ll be recognised for more than just the job you do. We’ve created a whole package of benefits and opportunities to help you create and live the life you want outside of work. And with a wide variety of social events, you’ll be able to play just as hard as you work.

To find out more about opportunities at Direct Line Group, visit