Customer service

Customer service

“Customer service professionals assist customers by offering advice, answering questions or handling complaints”

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better. As an apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll make sure that customers are dealt with in a positive, reliable and pleasant way—whether that’s by offering advice, answering questions or handling complaints. To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people. During the apprenticeship, you’ll develop several key skills, starting and building relationships with customers.

Duration: 12 months

Relevant school subjects: Business studies

Entry requirements: Depend on employer, but likely GCSEs or equivalent

Achievement upon completion: Level 2 (Intermediate)—equivalent to GCSEs at grades A* to C; Level 3 (Advanced)—equivalent to A-levels at grades A to E

Potential salary upon completion: £18,000 per annum

More information: www.afo.sscalliance.org/frameworks-library/index.cfm?id=FR04119

Apply: www.apprenticeshipguide.co.uk/vacancies

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