Customer service specialist

Customer service specialist

“A customer service specialist provides direct customer support within all sectors and organisation types”

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries. You’ll be an escalation point for complicated or ongoing customer problems. As a developing expert in your organisation’s products and/or services, you’ll share knowledge with your wider team and colleagues. You’ll gather and analyse data and customer information that influences change and improvements in service. You’ll use both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This role could be carried out in many types of environments, including contact centres, retail, webchat, service industry or any customer service point.

Duration: 15 months

Relevant school subjects: English, ICT and business studies

Entry requirements: Advanced interpersonal skills and experience of working with customers in some capacity

Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels

Potential salary upon completion: £18,000 per annum

Find out more: www.apprenticeshipguide.co.uk