Business and IT

The Business and IT sector covers the many different occupations that keep businesses running efficiently and profitably, and keep staff and customers happy. Millions of people work in Business & IT, and your apprenticeship could lead to a role in a number of different areas within a company.

Administration is a popular one, with many jobs at entry level. Administrators do a bit of everything: deal with internal and external correspondence; type up letters, agendas and reports; send emails and faxes; answer phone calls… It’s no wonder that many upper-level staff members rely on the assistance of administrators to do their jobs.

It doesn’t stop there though. From enterprise and innovation – critical for developing a successful and forward-thinking company – to information security, marketing, public relations, digital marketing and social media, apprenticeships are available to train the legion of skilled workers needed to keep UK businesses secure, productive and at the forefront of the economy.

The vast majority of roles in this sector use computers in some way, and the IT sector can be divided into two categories: the companies that provide IT solutions – such as web developers – and those that use IT in some form with their business (which is pretty much everyone else). There are plenty of apprenticeships available if you want to work in computing, including the new network engineer and software developer standards (see pages 71 and 75, respectively).

This year sees the launch of several new apprenticeships in the legal world (see pages 61, 62, 69, 72 and 75) – for the first time it is now possible to qualify as a Solicitor through apprenticeship training, and there are also opportunities available in Paralegal and Conveyancing roles. Meanwhile, the new Degree Apprenticeship for Digital and Technology Solutions Professionals will enable businesses to develop their own graduate-level employees and will be of interest to anyone considering a career as a Network Engineer, data analyst or web developer. See page 62 for more details.

Most jobs in this industry are office-based with a typical 9 to 5, Monday to Friday working week. It’s important to be punctual and presentable, and you’ll need to be a good team player.


At a glance

  • There are many opportunities to gain higher and degree-level qualifications in this sector
  • Around 3.3 million people work in administrative roles in the UK – about 11% of the total workforce
  • New legal apprenticeships mean you can now qualify as a solicitor through vocational training


  • Be able to work to tight deadlines
  • Be able to manage several tasks at once
  • Have good communication skills
  • Possess a good command of written English
  • Have basic numeracy skills
  • Work well as part of a team
  • Have good typing skills
  • Be computer literate
  • Have a good telephone manner
  • Be organised and methodical
  • Be reliable and presentable

Useful contacts

Skills CFA – Issuing Authority for business-related apprenticeships

The Tech Partnership – Industrial partnership for the information economy

CILEx – The Chartered Institute of Legal Executives

Apprenticeships in Business and IT

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